When you have a plumbing emergency, it can be very stressful. And to be honest, you are merely trying to find someone to fix the problem as quickly as possible. But when you are hiring someone to work on the plumbing system in your home, you need to be careful deciding whom to trust. In most cases, you will be living in the house for many years. Shoddy quality plumbing work can continue to cause costly problems for decades. So never settle on the first person you speak to, even when you feel the stress of a major plumbing catastrophe. Get the answers to these five questions to ensure that the company you select will do the job professionally, correctly, and for a fair price.
- Are you licensed? This is a very basic question that you might not think is even necessary to ask. But anyone can say they are a plumber, even if they don’t really know a thing about plumbing. Be sure that you are only hiring a licensed plumber who is bonded and insured. You might think that your leaking pipe is a massive crisis. But an unlicensed plumber could make the situation much worse and then disappear. You should only trust your home’s plumbing system to a licensed professional who has the insurance to cover any accident that might occur at your home.
- What is the total cost of the repair? Getting a written estimate is always smart. But sometimes there is fine print that you don’t see or understand. Be sure to get in writing that you have the entire cost to do the job, including labor, materials, and any required permits. There can be some unforeseeable issues that arise during a project. But for the most part, a good plumber will give you the full price for any job, barring something crazy happening.
- What are your payment terms? Many plumbers want half down and half on completion. This request is not unusual. Other plumbers will bill you when the entire job is completed. But never pay upfront. And in the case of a large deposit, be sure that you are working with a legitimate plumbing company that is in good standing with the BBB. All too often, homeowners fall prey to a fly by night firm that takes a large deposit and then never returns to complete the work.
- Who will be doing the work? Some companies only employ one plumber and then use helpers to complete most of the work. Be sure that the person who is going to work on your plumbing has the skills and knowledge to do the job correctly and efficiently.
- Do you have references? Don’t settle for a line or two that is blinking across a website. Ask for the names and numbers of satisfied customers in the area. Call to check on the workmanship, professionalism, warranty, and clean up before signing a contract.
It can be tough to know whom you can trust when you need a plumber or any contractor. And the only thing that you can be sure of is that the time you invest in checking out plumbers will save you a massive amount of frustration and money. Sadly, not everyone is whom they say they are.
At Metroplex Leak & Line, we pride ourselves on being the most honest and affordable plumbers in . And we are happy to answer your questions about our company, our team, and the work that we have done in the area. We understand that you are allowing us to come into your home and that we need to earn your trust. You will never offend us by asking for proof that we are licensed, bonded, and insured.
Every homeowner needs to understand that the plumbing work they are paying for is only as reliable as the company doing the work. At Metroplex Leak & Line, we have been working in the area for years, and we will be here for decades, not weeks. So if you have a question or feel that our work failed and we need to warranty our job, we will be here to do just that. We want to be honest and transparent so that we earn your business today and your continued business in the future. Call us at (214) 388-4525 to learn more about who we are and the affordable services we provide to our neighbors in the community.